Fifteen characteristics of complex social systems

By Hamilton Carvalho

Author - Hamilton Carvalho
Hamilton Carvalho (biography)

What is it about complex social systems that keeps reproducing old problems, as well as adding new ones? How can public policy move away from what I call the Mencken Syndrome (in reference to a quotation from American journalist Henry Mencken) – that is, continually proposing clear and simple solutions to complex social problems – that are also wrong!

With this goal in mind, I have compiled a list of fifteen major characteristics of complex social systems based on the system dynamics and complexity sciences literatures, as well as my own research.

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Four patterns of thought for effective group decisions

By George P. Richardson and David F. Andersen

George Richardson
George P. Richardson (biography)

What can you do if you are in a group that is trying to deal with problems that are developing over time, where:

  • root causes of the dynamics aren’t clear;
  • different stakeholders have different perceptions;
  • past solutions haven’t worked;
  • solutions must take into account how the system will respond; and,
  • implementing change will require aligning powerful stakeholders around policies that they agree have the highest likelihood of long-term success?

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Three theories to help overcome change resistance in service design implementation

By Ricardo Martins

ricardo-martins
Ricardo Martins (biography)

How can service designers improve implementation of their projects and overcome resistance to change?

According to the Service Design Network, “Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service to improve its quality and the interaction between the service provider and its customers. The purpose of service design methodologies is to design according to the needs of customers or participants, so that the service is user-friendly, competitive and relevant.”

Although service designers have hundreds of methods to map the current state of a service, to elicit requirements from stakeholders and to propose new processes for services, they often spend little effort on implementing the ideas they generate. Many service designers ignore the implementation challenges they will face, especially resistance to change.

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Six lessons about change that affect research impact

By Gabriele Bammer

gabriele-bammer
Gabriele Bammer (biography)

What do researchers need to know about change to help our research have greater impact? What kind of impact is it realistic to expect? Will understanding change improve the ways we assess research impact?

The six lessons described here illustrate some of the complexities inherent in understanding and trying to influence change.

#1. Research findings enter a dynamic environment, where everything is changing all the time

As researchers we often operate as if the world is static, just waiting for our findings in order to decide where to head next. Instead, for research to have impact, researchers must negotiate a constantly changing environment.

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