A primer on policy entrepreneurs

Community member post by Jo Luetjens

jo-luetjens
Jo Luetjens (biography)

In the world of public policy, it is interesting to consider how and why particular policy ideas catch on. What is it that makes some ideas succeed and others fail? By examining the role of policy entrepreneurs we may come closer to an answer. In making policy change happen, what – and who – are policy entrepreneurs? Why are they important? What strategies do they use to effect change? And finally, what are the attributes of a successful policy entrepreneur?

The what

Policy entrepreneurs are energetic people who work with others in and around policymaking venues to promote significant policy change. Continue reading

Three theories to help overcome change resistance in service design implementation

Community member post by Ricardo Martins

ricardo-martins
Ricardo Martins (biography)

How can service designers improve implementation of their projects and overcome resistance to change?

According to the Service Design Network, “Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service to improve its quality and the interaction between the service provider and its customers. The purpose of service design methodologies is to design according to the needs of customers or participants, so that the service is user-friendly, competitive and relevant.”

Although service designers have hundreds of methods to map the current state of a service, to elicit requirements from stakeholders and to propose new processes for services, they often spend little effort on implementing the ideas they generate. Many service designers ignore the implementation challenges they will face, especially resistance to change. Continue reading

Making sense of wicked problems

Community member post by Bethany Laursen

bethany-laursen
Bethany Laursen (biography)

How do we know when we have good answers to research questions, especially about wicked problems?

Simply and profoundly, we seek answers that make good sense. Every formal method, framework, or theory exists, in the end, to help us gain insight into a mystery. When researching wicked problems, choosing methods, frameworks, and theories should not be guided by tradition or disciplinary standards. Instead, our design choices need to consider more fundamental justifications that cut across disciplinary boundaries. A fundamental criterion for good research is that it makes good sense. By making this criterion our “true North” in wicked problems research, we can more easily find and justify integrating disciplinary (or cultural, or professional) perspectives that apply to a particular problem.

So, how do we make good sense in wicked problems scholarship? Continue reading

Cross-cultural collaborative research: A reflection from New Zealand

Community member post by Jeff Foote

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Jeff Foote (biography)

How can non-indigenous researchers work with indigenous communities to tackle complex socio-ecological issues in a way that is culturally appropriate and does not contribute to the marginalisation of indigenous interests and values?

These questions have long been considered by participatory action researchers, and are of growing relevance to mainstream science organisations, which are increasingly utilising cross-cultural research practices in recognition of the need to move beyond identifying ‘problems’ to finding ‘solutions’.

As an example, I borrow heavily from work with colleagues in a partnership involving the Institute of Environmental Science and Research (a government science institute), Hokianga Health Enterprise Trust (a local community owned health service) and the Hokianga community. Continue reading

Problem framing and co-creation

Community member post by Graeme Nicholas

graeme-nicholas
Graeme Nicholas (biography)

How can people with quite different ways of ‘seeing’ and thinking about a problem discover and negotiate these differences?

A key element of co-creation is joint problem definition. However, problem definition is likely to be a matter of perspective, or a matter of how each person involved ‘frames’ the problem. Differing frames are inevitable when participants bring their differing expertise and experience to a problem. Methods and processes to support co-creation, then, need to manage the coming together of people with differing ways of framing the problem, so participants can contribute to joint problem definition. Continue reading