By Lachlan S. McGill.

Why does better evidence sometimes fail to improve decision making? How can we tell if this is caused by feedback loops becoming resistant to external evidence?
Understanding how structural patterns become problematic
In most organisations, decisions are embedded in feedback loops that connect indicators, incentives, and authority structures. These loops determine what counts as success, which signals influence decisions, and how performance is evaluated over time.
When feedback loops are well aligned with system goals, they support learning. However, feedback loops can also evolve in ways that reinforce a narrow definition of success. This is generally associated with a system relying on a small number of indicators to guide decisions. Common examples include financial return on investment, productivity or output measures, growth targets, publication counts or grant income, and compliance indicators.










