Improving mutual consultation among key stakeholders to optimize the use of research evidence

Community member post by Allison Metz

Alison Metz
Allison Metz (biography)

Processes to support the uptake of research evidence call for each of the key stakeholders to consider the challenges faced by other key stakeholders in making good use of research evidence. When stakeholders have the opportunity to consider perspectives other than their own, they will generally have a broader understanding of the problem space, and, in turn a greater commitment to co-creating prototypes for improving research translation.

Let’s consider a real world example in New York City’s public child welfare system. New York City’s Administration for Children’s Services operates what is believed to be the world’s largest and most diverse array of evidence-based and evidence-informed preventive programs in any municipal child welfare jurisdiction. This required – and continues to require – major changes in policies, services, program standards, staff training, business processes, and data systems. To this end, the Administration for Children’s Services, private service providers, researchers, and families must come together to co-create processes that allow for productive adaptations of evidence-based services to ensure sustainability and impact.

(Source: Metz and Bartley, 2017)

There were four key challenges to improving mutual consultation between some of the key stakeholders, specifically service providers, researchers, and policy makers:

  • Time and space to interact
  • Proactively addressing adaptive issues, rather than simply troubleshooting crises or emerging challenges
  • Ensuring everyone had a say and no person or group dominated
  • Effectively supporting the use of research evidence.

These challenges were addressed, respectively, by:

  • Increasing meeting frequency from monthly (or in some cases only as needed) to bi-weekly
  • Developing standard meeting agendas
  • Using structured facilitation techniques such as nominal group process
  • Co-developing products and processes, including desk guides, logic models and conceptual models.

A research study to assess the effectiveness of these processes found that levels of mutual consultation increased for all interactions. Specifically the study found increases in:

  • the intensity of interactions
  • formalized structures to support stakeholder communication
  • co-development of products or processes to translate research evidence.

These findings align with systematic reviews of evidence on the factors that support effective co-creation (Voorberg, Bekkers and Tummers, 2015), including a formal infrastructure for communication and the willingness of stakeholders to actively participate in communication. Feedback loops also promote iterative and cyclical improvements and modifications to evidence use, a hallmark of co-creation and co-design models.

What processes have you found to be useful?

Reference:
Voorberg, W. H., Bekkers, V. J. J. M. and Tummers, L. G. (2015). A systematic review of co-creation and co-production: Embarking on the social innovation journey. Public Management Review, 17, 9: 1333-1357.

For more information, see:
Metz, A. and Bartley, L. (2017). Co-creating the conditions to sustain the use of research evidence in public child welfare. Child Welfare, 94, 2: 115-139.

Biography: Allison Metz, Ph.D., is a developmental psychologist, Director of the National Implementation Research Network (NIRN), and Senior Scientist at the Frank Porter Graham Child Development Institute at The University of North Carolina at Chapel Hill. Allison specializes in the implementation, mainstreaming, and scaling of evidence to achieve social impact for children and families in a range of human service and education areas, with an emphasis on child welfare and early childhood service contexts. Among many projects, Allison is studying how to effectively co-create the conditions to sustain the use of research evidence in public child welfare through a project funded by the William T. Grant Foundation. Allison serves on the Board of Directors for the Global Implementation Initiative. She is a principal investigator of the Co-Creative Capacity pursuit funded by the National Socio-Environmental Synthesis Center (SESYNC).

This blog post is one of a series developed in preparation for the second meeting in January 2017 of the Co-Creative Capacity Pursuit. This pursuit is part of the theme Building Resources for Complex, Action-Oriented Team Science funded by the National Socio-Environmental Synthesis Center (SESYNC).

Cross-cultural collaborative research: A reflection from New Zealand

Community member post by Jeff Foote

jeff-foote
Jeff Foote (biography)

How can non-indigenous researchers work with indigenous communities to tackle complex socio-ecological issues in a way that is culturally appropriate and does not contribute to the marginalisation of indigenous interests and values?

These questions have long been considered by participatory action researchers, and are of growing relevance to mainstream science organisations, which are increasingly utilising cross-cultural research practices in recognition of the need to move beyond identifying ‘problems’ to finding ‘solutions’.

As an example, I borrow heavily from work with colleagues in a partnership involving the Institute of Environmental Science and Research (a government science institute), Hokianga Health Enterprise Trust (a local community owned health service) and the Hokianga community. Continue reading

Material resources for transdisciplinary research

Community member post by Chris Riedy

chris-riedy
Chris Riedy (biography)

What materials are needed to support the conduct of transdisciplinary research?

Transdisciplinary research is a bundle of interwoven social practices taking different forms in different contexts. As highlighted in one prominent version of social practice theory (Shove et al., 2012: 14), social practice has three elements:

  • Materials – ‘including things, technologies, tangible physical entities, and the stuff of which objects are made’
  • Competences – ‘which encompasses skill, know-how and technique’
  • Meanings – ‘in which we include symbolic meanings, ideas and aspirations’.

Continue reading

Problem framing and co-creation

Community member post by Graeme Nicholas

graeme-nicholas
Graeme Nicholas (biography)

How can people with quite different ways of ‘seeing’ and thinking about a problem discover and negotiate these differences?

A key element of co-creation is joint problem definition. However, problem definition is likely to be a matter of perspective, or a matter of how each person involved ‘frames’ the problem. Differing frames are inevitable when participants bring their differing expertise and experience to a problem. Methods and processes to support co-creation, then, need to manage the coming together of people with differing ways of framing the problem, so participants can contribute to joint problem definition. Continue reading

Improving health care services through Experience-based Co-design

Community member post by Glenn Robert and Annette Boaz

glenn-robert
Glenn Robert (biography)

There is lots of talk about the potential of co-creation as an approach to improving public services, but what does it actually look like (and do) in practice?

We describe one specific approach that has been used extensively for improving the quality of health care services: Experience-based Co-design.

Key Features and Stages

Experience-based Co-design draws on elements of participatory action research, user-centred design, learning theory and narrative-based approaches to change.

The key features of Experience-based Co-design are that it: Continue reading

Creating a pragmatic complexity culture / La creación de una cultura pragmática de la complejidad

Community member post by Cristina Zurbriggen

cristina-zurbriggen
Cristina Zurbriggen (biography)

An English version of this post is available

¿Cómo pueden los gobiernos, las comunidades y el sector privado efectivamente trabajar juntos para lograr un cambio social hacia el desarrollo sostenible?

En este blog describo los procesos claves que permitieron a Uruguay lograr uno de los regímenes más avanzados de protección del suelo de tierras de cultivo de secano en el mundo. Una explicación del proceso es la creación de una cultura pragmática de la complejidad, una cultura inclusiva, deliberativa que reconoce la naturaleza compleja del problema y abraza el potencial de lo posible. Continue reading