By Glenn Robert and Annette Boaz
2. Annette Boaz (biography)
There is lots of talk about the potential of co-creation as an approach to improving public services, but what does it actually look like (and do) in practice?
We describe one specific approach that has been used extensively for improving the quality of health care services: Experience-based Co-design.
Key Features and Stages
Experience-based Co-design draws on elements of participatory action research, user-centred design, learning theory and narrative-based approaches to change.
The key features of Experience-based Co-design are that it:
- places patients at the heart of a quality improvement effort working alongside staff to improve services
- maintains a focus on designing experiences (not just systems or processes).
It has six stages.
Stage 1 involves establishing the governance and project management arrangements.