By BinBin Pearce and Olivier Ejderyan
What is joint problem framing? What are the key issues that joint problem framing has to address? How can joint problem framing be improved?
What is joint problem framing?
A key aspect of tackling complex problems is effectively bringing together differing points of view. These points of view are what Craik (1943) refers to as “small-scale models” of the problem situation. These are mental models formed from each individual’s experiences, interests, knowledge and environment. These mental models then set the boundaries for what problem definitions and solutions are possible and relevant to consider.
Joint problem framing then, involves a process of eliciting, clarifying, reconfiguring and reconciling (though not necessarily agreeing upon) different mental models in order to formulate the problem clearly and to identify common goals and criteria. Joint problem framing is the key to harnessing diversity as a resource rather than a stumbling block.