Improving mutual consultation among key stakeholders to optimize the use of research evidence

Community member post by Allison Metz

Alison Metz
Allison Metz (biography)

Processes to support the uptake of research evidence call for each of the key stakeholders to consider the challenges faced by other key stakeholders in making good use of research evidence. When stakeholders have the opportunity to consider perspectives other than their own, they will generally have a broader understanding of the problem space, and, in turn a greater commitment to co-creating prototypes for improving research translation.

Let’s consider a real world example in New York City’s public child welfare system. New York City’s Administration for Children’s Services operates what is believed to be the world’s largest and most diverse array of evidence-based and evidence-informed preventive programs in any municipal child welfare jurisdiction. This required – and continues to require – major changes in policies, services, program standards, staff training, business processes, and data systems. To this end, the Administration for Children’s Services, private service providers, researchers, and families must come together to co-create processes that allow for productive adaptations of evidence-based services to ensure sustainability and impact.

(Source: Metz and Bartley, 2017)

There were four key challenges to improving mutual consultation between some of the key stakeholders, specifically service providers, researchers, and policy makers:

  • Time and space to interact
  • Proactively addressing adaptive issues, rather than simply troubleshooting crises or emerging challenges
  • Ensuring everyone had a say and no person or group dominated
  • Effectively supporting the use of research evidence.

These challenges were addressed, respectively, by:

  • Increasing meeting frequency from monthly (or in some cases only as needed) to bi-weekly
  • Developing standard meeting agendas
  • Using structured facilitation techniques such as nominal group process
  • Co-developing products and processes, including desk guides, logic models and conceptual models.

A research study to assess the effectiveness of these processes found that levels of mutual consultation increased for all interactions. Specifically the study found increases in:

  • the intensity of interactions
  • formalized structures to support stakeholder communication
  • co-development of products or processes to translate research evidence.

These findings align with systematic reviews of evidence on the factors that support effective co-creation (Voorberg, Bekkers and Tummers, 2015), including a formal infrastructure for communication and the willingness of stakeholders to actively participate in communication. Feedback loops also promote iterative and cyclical improvements and modifications to evidence use, a hallmark of co-creation and co-design models.

What processes have you found to be useful?

Reference:
Voorberg, W. H., Bekkers, V. J. J. M. and Tummers, L. G. (2015). A systematic review of co-creation and co-production: Embarking on the social innovation journey. Public Management Review, 17, 9: 1333-1357.

For more information, see:
Metz, A. and Bartley, L. (2017). Co-creating the conditions to sustain the use of research evidence in public child welfare. Child Welfare, 94, 2: 115-139.

Biography: Allison Metz, Ph.D., is a developmental psychologist, Director of the National Implementation Research Network (NIRN), and Senior Scientist at the Frank Porter Graham Child Development Institute at The University of North Carolina at Chapel Hill. Allison specializes in the implementation, mainstreaming, and scaling of evidence to achieve social impact for children and families in a range of human service and education areas, with an emphasis on child welfare and early childhood service contexts. Among many projects, Allison is studying how to effectively co-create the conditions to sustain the use of research evidence in public child welfare through a project funded by the William T. Grant Foundation. Allison serves on the Board of Directors for the Global Implementation Initiative. She is a principal investigator of the Co-Creative Capacity pursuit funded by the National Socio-Environmental Synthesis Center (SESYNC).

This blog post is one of a series developed in preparation for the second meeting in January 2017 of the Co-Creative Capacity Pursuit. This pursuit is part of the theme Building Resources for Complex, Action-Oriented Team Science funded by the National Socio-Environmental Synthesis Center (SESYNC).

What’s in a name? The role of storytelling in participatory modeling

Community member post by Alison Singer

singer
Alison Singer (biography)

That which we call a rose,
by any other name would smell as sweet.

That Shakespeare guy really knew what he was talking about. A rose is what it is, no matter what we call it. A word is simply a cultural agreement about what we call something. And because language is a common thread that binds cultures together, participatory modeling – as a pursuit that strives to incorporate knowledge and perspectives from diverse stakeholders – is prime for integrating stories into its practice.

To an extent, that’s what every modeling activity does, whether it’s through translating an individual’s story into a fuzzy cognitive map, or into an agent-based model. But I would argue that the drive to quantify everything can sometimes make us lose the richness that a story can provide. Continue reading

Sharing integrated modelling practices – Part 2: How to use “patterns”?

Community member post by Sondoss Elsawah and Joseph Guillaume

sondoss-elsawah
Sondoss Elsawah (biography)

In part 1 of our blog posts on why use patterns, we argued for making unstated, tacit knowledge about integrated modelling practices explicit by identifying patterns, which link solutions to specific problems and their context. We emphasised the importance of differentiating the underlying concept of a pattern and a pattern artefact – the specific form in which the pattern is explicitly described. Continue reading

Sharing integrated modelling practices – Part 1: Why use “patterns”?

Community member post by Sondoss Elsawah and Joseph Guillaume

sondoss-elsawah
Sondoss Elsawah (biography)

How can modellers share the tacit knowledge that accumulates over years of practice?

In this blog post we introduce the concept of patterns and make the case for why patterns are a good candidate for transmitting the ‘know-how’ knowledge about modelling practices. We address the question of how to use patterns in a second blog post. Continue reading

Looking for patterns: An approach for tackling tough problems

Community member post by Scott D. Peckham

Scott D. Peckham (biography)

What does the word ‘pattern’ mean to you? And how do you use patterns in addressing complex problems?

Patterns are repetitions. These can be in space, such as patterns in textiles and wallpaper, which include houndstooth, herringbone, paisley, plaid, argyle, checkered, striped and polka-dotted.

The pattern concept can also be applied to repetitions in time, as occur in music. Those who know the temporal patterns can classify a piece of music as a blues, waltz or salsa. For each of these types of music, there are also classic dance steps, that usually go by the same name; these are patterns of movement in space and time.

These examples get to the idea that patterns can be viewed more generally as any type of repetitive structure or recurring theme that we can look for and potentially recognize or discover and then assign a memorable name to, such as “houndstooth” or “waltz”. Recognizing the pattern may then indicate a particular course of action, such as “perform dance moves that go with a waltz”.

The ability to recognize a pattern and then take appropriate action is something that we associate with intelligence. Continue reading

Learning to tackle wicked problems through games / Aprendiendo a hacer frente a problemas perversos a través de los juegos/ Apprendre à affronter les problèmes sournois à travers les jeux

Community member post by Claude Garcia, Anne Dray and Patrick Waeber

claude-garcia
Claude Garcia (biography)

A Spanish version and a French version of this post are available

Can we help the next generation of policy makers, business leaders and citizens to become creative, critical and independent thinkers? Can we make them aware of the nature of the problems they will be confronted with? Can we strengthen their capacity to foster and lead stakeholder processes to address these problems?

Yes. Continue reading