Managing innovation dilemmas: Info-gap theory

By Yakov Ben-Haim

Author - Yakov Ben-Haim
Yakov Ben-Haim (biography)

To use or not to use a new and promising but unfamiliar and hence uncertain innovation? That is the dilemma facing policy makers, engineers, social planners, entrepreneurs, physicians, parents, teachers, and just about everybody in their daily lives. There are new drugs, new energy sources, new foods, new manufacturing technologies, new toys, new pedagogical methods, new weapon systems, new home appliances and many other discoveries and inventions.

Furthermore, the innovation dilemma occurs even when a new technology is not actually involved. The dilemma arises from new attitudes, like individual responsibility for the global environment, or new social conceptions, like global allegiance and self-identity transcending all nation-states. Even the enthusiastic belief in innovation itself as the source of all that is good and worthy entails a dilemma of innovation. Continue reading

Managing uncertainty in decision making: What can we learn from economics?

By Siobhan Bourke and Emily Lancsar

Siobhan Bourke (biography)

How can researchers interested in complex societal and environmental problems best understand and deal with uncertainty, which is an inherent part of the world in which we live? Accidents happen, governments change, technological innovation occurs making some products and services obsolete, markets boom and inevitably go bust. How can uncertainty be managed when all possible outcomes of an action or decision cannot be known? In particular, are there lessons from the discipline of economics which have broader applicability? Continue reading

Transforming transdisciplinarity: Interweaving the philosophical with the pragmatic to move beyond either/or thinking

By Katie Ross and Cynthia Mitchell

Katie Ross (biography)

Can a dive into the philosophical depths of transdisciplinarity provide an orientation to the fundamental purpose and need for transdisciplinarity?

The earlier philosophers of transdisciplinarity – such as Erich Jantsch (1980), Basarab Nicolescu (2002), and Edgar Morin (2008) – all aim to stretch or transcend the dominant Western paradigm, which arises in part from Aristotle’s rules of good thought. Aristotle’s rules of good thought, or his epistemology, state essentially that to make meaning in the world, we must see in terms of difference; we must make sense in terms of black and white, or dualistic and reductive thinking. Continue reading

A guide for interdisciplinary researchers: Adding axiology alongside ontology and epistemology

By Peter Deane

deane-temp
Peter Deane (biography)

Can philosophical insights be useful for interdisciplinary researchers in extending their thinking about the role of values and knowledge in research? More broadly, can a model or heuristic simplify some of the complexity in understanding how research works?

It’s common for interdisciplinary researchers to consider ontology and epistemology, two major arms of philosophical inquiry into human understanding, but axiology – a third major arm – is oft overlooked.

I start by describing axiology, then detail work by Michael Patterson and Daniel Williams (1998) who place axiology alongside ontology and epistemology. The outcome herein is to cautiously eject and then present a part of their work as a heuristic that may help interdisciplinary researchers to extend understanding on philosophical commitments that underlie research. Continue reading

A guide to ontology, epistemology, and philosophical perspectives for interdisciplinary researchers

By Katie Moon and Deborah Blackman

katie-moon
Katie Moon (biography)

How can understanding philosophy improve our research? How can an understanding of what frames our research influence our choices? Do researchers’ personal thoughts and beliefs shape research design, outcomes and interpretation?

These questions are all important for social science research. Here we present a philosophical guide for scientists to assist in the production of effective social science (adapted from Moon and Blackman, 2014). Continue reading

Three theories to help overcome change resistance in service design implementation

By Ricardo Martins

ricardo-martins
Ricardo Martins (biography)

How can service designers improve implementation of their projects and overcome resistance to change?

According to the Service Design Network, “Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service to improve its quality and the interaction between the service provider and its customers. The purpose of service design methodologies is to design according to the needs of customers or participants, so that the service is user-friendly, competitive and relevant.”

Although service designers have hundreds of methods to map the current state of a service, to elicit requirements from stakeholders and to propose new processes for services, they often spend little effort on implementing the ideas they generate. Many service designers ignore the implementation challenges they will face, especially resistance to change. Continue reading