How measuring impact gets in the way of real world change

By Toby Lowe

toby-lowe
Toby Lowe (biography)

Why is the idea that we can measure our impact to understand how well we are performing fundamentally flawed? Why is it impossible to “demonstrate your impact” in complex environments?

Although the idea of measuring impact is seductive, almost all useful social change is achieved as part of a complex system. In other words, your work is a small part of a much larger web of entangled and interdependent activity and social forces.

The systems map of the outcome of obesity, shown in the figure below, illustrates this perfectly – it shows all the factors contributing to people being obese (or not), and all the relationships between those factors.

This is the reality of trying to make impact in the world – your actions are part of a web of relationships – most of which are beyond your control, many of which are beyond your influence, quite a few of which will be completely invisible to you.

All of these things combine with your actions to create impact in the world. Let’s work this example through using the obesity systems map. Say that you’re one of the people operating in the bottom right corner of this system – you’re providing “healthcare and treatment options” to address obesity.

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Managing complexity with human learning systems

By Toby Lowe

toby-lowe
Toby Lowe (biography)

How can those in public service – be they researchers, policy makers or workers in government agencies, private businesses managers, or voluntary and community organisation leaders – think more effectively about improving people’s lives, when they understand that each person’s life is a unique complex system?

A good starting point is understanding that real outcomes in people’s lives aren’t “delivered” by organisations (or by projects, partnerships or programmes, etc). Outcomes are created by the hundreds of different factors in the unique complex system that is each person’s life.

In other words, an outcome is the product of hundreds of different people, organisations, and factors in the world all coming together in a unique and ever-changing combination in a particular person’s life. Very little of what influences the outcome is under the control or influence of those who undertake public service.

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