By Edgar Cardenas.
Norms are the foundational building blocks for collaboration agreements. Hence, we must consider what’s an effective way for teams to develop the norms underpinning a collaboration agreement? How can teams build on experience and avoid getting bogged down when negotiating norms?
In helping teams to develop norms that enable productive collaborations, I use Richard Hackman’s definition of norms as “shared agreements among members about what behaviors are valued in the group, and what behaviors are not. They refer only to behavior, including things members say, not to unexpressed private thoughts and feelings” (Hackman, 2011, p.103).
In other words, norms that help you collaborate better must be grounded by clearly identifiable behaviors and team members must agree to abide by these norms. When developing a norm, the team then has to ask: “Is the behavior clear enough that team members have a shared understanding of the specific behavior?” and “Do we agree to using this norm?”