Three theories to help overcome change resistance in service design implementation

Community member post by Ricardo Martins

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Ricardo Martins (biography)

How can service designers improve implementation of their projects and overcome resistance to change?

According to the Service Design Network, “Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service to improve its quality and the interaction between the service provider and its customers. The purpose of service design methodologies is to design according to the needs of customers or participants, so that the service is user-friendly, competitive and relevant.”

Although service designers have hundreds of methods to map the current state of a service, to elicit requirements from stakeholders and to propose new processes for services, they often spend little effort on implementing the ideas they generate. Many service designers ignore the implementation challenges they will face, especially resistance to change. Continue reading

Successful implementation demands a great liaison person: Nine tips on making it work

Community member post by Abby Haynes on behalf of CIPHER (Centre for Informing Policy in Health with Evidence from Research)

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CIPHER Sub-group (Participants)

When external providers deliver a complex program in an organisation, it is crucial that someone from that organisation—a liaison person—gives ‘insider’ advice and acts as a link between their organisation and the program providers. What are the characteristics to look for in filling that role? And how can liaison people best be supported? Continue reading

Team science glossary

Community member post by Sawsan Khuri and Stefan Wuchty

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Stefan Wuchty (biography)
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Sawsan Khuri (biography)

As team science gains momentum, we present this glossary to standardize definitions for the most frequently used terms and phrases in the science of team science literature, and to serve as a reference point for newcomers to the field. Source material is provided where possible. Continue reading

Transkillery! What skills are needed to be a boundary crosser?

Community member post by Dena Fam, Tanzi Smith and Dana Cordell

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Dena Fam (biography)

What skills and dispositions are required by researchers and practitioners in transdisciplinary research and practice in crossing boundaries, sectors and paradigms?

The insights here come from interviews with 14 internationally recognized transdisciplinary researchers and practitioners, chosen from a diverse range of research and practice-based perspectives.

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Tanzi Smith (biography)

Here we focus on:

1) skills for specific tasks such as facilitation of a meeting, crafting a well-written report, and communicating effectively across disciplines; and,

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Dana Cordell (biography)

2) dispositions, attitudes, orientations and temperaments of an effective researcher/practitioner, i.e., as a way of being.

 

Six categories of skills and dispositions

The core skills and dispositions of an exceptional transdisciplinary researcher/practitioner can be grouped into six categories, illustrated in the figure below. Continue reading

Ten lessons from a transdisciplinary PhD program in sustainable development

Community member post by Marianne Penker

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Marianne Penker (biography)

Should a doctoral student specialise in transdisciplinary sustainable development research? What are the opportunities and challenges associated with undertaking a program that requires research integration and implementation?

At the University of Natural Resources and Life Sciences, Vienna in Austria, teams of PhD-students and academic supervisors collaborated with representatives from regions, cities, public authorities, businesses or civil society to solve pressing and often wicked sustainability problems. We learnt the following ten lessons. Continue reading

Complexity and Agent-based Modelling

Community member post by Richard Taylor and John Forrester

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Richard Taylor (biography)

Policy problems are complex and – while sometimes simple solutions can work – complexity tools and complexity thinking have a major part to play in planning effective policy responses. What is ‘complexity’ and what does ‘complexity science’ do? How can agent-based modelling help address the complexity of environment and development policy issues?

Complexity

At the most obvious level, one can take complexity to mean all systems that are not simple, by which we mean that they can be influenced but not controlled. Complexity can be examined through complexity science and complex system models. Continue reading