By Annette Boaz
Twenty years ago, at one of the first research workshops I held for stakeholders, a participant from the local community put up his hand and asked when we were going to start making something. I obviously looked confused so he picked up the workshop flyer and pointed to the word ‘workshop.’ “You make things in workshops don’t you?” he asked.
At the time, I took this as a lesson in choosing your terminology with care when working with diverse groups of stakeholders. However, on looking back I wonder if I missed something else.