By Glenn Robert and Annette Boaz
There is lots of talk about the potential of co-creation as an approach to improving public services, but what does it actually look like (and do) in practice?
We describe one specific approach that has been used extensively for improving the quality of health care services: Experience-based Co-design.
Key Features and Stages
Experience-based Co-design draws on elements of participatory action research, user-centred design, learning theory and narrative-based approaches to change.
The key features of Experience-based Co-design are that it: